Returns and
Withdrawal FAQ

As a consumer, you generally have 14 days to withdraw from an online purchase without giving a reason. For an order containing one item, the period generally starts when you or a third party named by you receives the goods. To meet the deadline, send a clear withdrawal statement before the 14-day period ends. Please use the Withdrawal page and electronic withdrawal function or contact us by email.

No. First, send GLAMAVERA a clear statement that you want to withdraw from the contract. Then, return the goods within 14 days after sending that statement. Therefore, do not rely only on sending the parcel back without a withdrawal declaration.

In general, the statutory right of withdrawal applies to standard online purchases. However, the law may exclude certain products, including goods made to the customer’s specifications or clearly personalised goods. In addition, a hygiene exception may apply to suitable sealed goods after the customer removes the seal. GLAMAVERA only applies an exception when all legal requirements for that exception are met.

First, declare your withdrawal through the Withdrawal page and electronic withdrawal function or by sending a clear statement to contact@glamavera.com. Then, send the goods back within 14 days after your declaration. In addition, include your order number so that we can assign the return quickly. Please use the return address stated in the statutory withdrawal instructions.

You may inspect the item in the same way that you could reasonably inspect it in a physical shop. However, you may have to compensate for a loss in value if you handle the item more than necessary to check its nature, characteristics and function. Therefore, please return the jewelry clean, complete and carefully packed. The original packaging helps protect the product, but it is not automatically a condition for exercising the statutory right of withdrawal.

For a statutory withdrawal, you bear the direct return shipping costs when the statutory withdrawal instructions clearly inform you of this rule. However, different rules apply when GLAMAVERA sends a defective or incorrect product. In that case, GLAMAVERA bears the necessary costs of the statutory remedy. Therefore, contact us before returning a defective or incorrect item.

GLAMAVERA refunds the required payments no later than 14 days after receiving your withdrawal statement. However, we may withhold the refund until we receive the goods or you provide proof that you sent them back, whichever occurs first. We use the same payment method that you used for the original order unless we expressly agree on another method that creates no additional cost for you.

Yes. After a valid withdrawal of the full order, the refund includes the cost of the least expensive standard delivery method that GLAMAVERA offered. However, we do not have to refund additional costs that result from your choice of a more expensive delivery method.

Yes, you may ask us to cancel the order before dispatch. First, contact us as quickly as possible. If we have already dispatched the parcel, cancellation may no longer be technically possible. Nevertheless, your statutory right of withdrawal remains unaffected.

Please contact GLAMAVERA with your order number and a clear description of the issue. A photo can help us review the case, but it is not a condition for your statutory rights. Then, we will explain the next steps for repair, replacement or another legal remedy. Please do not send the item back before receiving return instructions for the defect case.

GLAMAVERA bears the necessary costs of the statutory remedy for a defective product, including necessary transport costs. Therefore, contact us first so that we can organise the appropriate process.

We usually check returned items within a few business days after arrival. However, the statutory refund deadline and the legal right to withhold repayment still apply. As soon as we complete the review, we send you an email update.