Shipping and
Returns
At Glamavera, we aim to make shipping and returns simple, transparent and reassuring. Below you will find clear information on delivery, voluntary returns, your statutory right of withdrawal and refunds.
Thoughtful service from dispatch to return.
For a voluntary return, please contact Glamavera first so our Client Care team can provide the appropriate return instructions. This voluntary service does not affect your statutory right of withdrawal.
Processing
Orders are typically processed within 0–1 business day after payment is received.
Delivery
After dispatch, delivery usually takes 1–2 business days within Germany, 2–5 business days within the European Union, 3–5 business days to the United Kingdom, and 9–14 business days for other international destinations.
Returns
In addition, we offer a voluntary 30-day return and exchange option, subject to the conditions below and without limiting statutory rights.
Shipping and returns, clearly explained.
Below you will find everything you need to know about dispatch, delivery times, voluntary returns, exchanges, your statutory right of withdrawal and refunds.
Shipping
We normally process and dispatch your order within 0–1 business day after payment is received. Your parcel is then handed over to DHL, Hermes or another trusted carrier for secure delivery.
Every Glamavera piece is carefully packed to ensure it arrives protected, beautifully presented and ready to wear or gift.
Shipping Costs
- Germany: Complimentary shipping on all orders.
- European Union: €3.99 flat-rate shipping per order.
- United Kingdom: €6.99 flat-rate shipping per order.
- International: €6.99 flat-rate shipping per order.
The applicable shipping charge is calculated automatically from your delivery address and shown clearly at checkout before you place your order.
Delivery times
Once your order has been dispatched, you will receive a shipping confirmation by email. Where available, this message will also include tracking details.
Returns & exchanges
In addition to your statutory right of withdrawal, Glamavera offers a voluntary return and exchange option within 30 days of receiving your order. This voluntary policy does not restrict or replace any statutory consumer rights.
To use our voluntary 30-day return service, please contact us before sending an item back so we can register your request and provide the appropriate return instructions. You do not need our prior approval to exercise your statutory right of withdrawal; a clear declaration made within the statutory period is sufficient.
Four simple steps, handled with care.
For a voluntary return, start by sending Glamavera a short message. This allows us to identify your order and provide the correct return instructions. Your statutory right of withdrawal remains unaffected.
Request a return
For a voluntary return, email us your order number and the email or delivery address used at checkout.
Receive instructions
Our Client Care team will confirm the next step and send you the appropriate return instructions.
Pack carefully
Return the item unworn, undamaged and complete, preferably in its original packaging.
Refund
Once the return has been received and inspected, eligible refunds are usually processed within 7–10 business days.
Return conditions
These conditions apply to Glamavera’s voluntary 30-day return option and do not limit any mandatory statutory rights.
- The item must be unworn, undamaged and complete.
- The item should preferably be returned in its original packaging.
- Please include your order number or proof of purchase where possible.
- Personalized, engraved or custom-made jewelry may be excluded from the voluntary return option. Statutory exclusions apply only where the legal requirements are met.
Return Shipping Costs
Customers are responsible for the direct cost of returning items when exercising their right of withdrawal or making a standard return. GLAMAVERA does not provide prepaid return labels for standard returns.
Your statutory rights remain unaffected. If an item is faulty, arrives damaged or you receive the wrong item, please contact us so we can assist you in accordance with applicable consumer protection law.
Refunds
Statutory withdrawal
If you validly withdraw from the entire order, Glamavera refunds the purchase price and the cost of the least expensive standard delivery offered by us, without undue delay and no later than 14 days after receiving your declaration. Additional delivery costs resulting from a more expensive delivery method selected by you are not reimbursed. We use the original payment method unless expressly agreed otherwise. For goods, we may withhold reimbursement until we receive the goods or you provide evidence of dispatch, whichever occurs first.
Voluntary returns
For an eligible voluntary return, we usually process the refund within 7–10 business days after receiving and inspecting the item. Unless otherwise agreed, the refund will be issued to the original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.
Important distinction
Please contact Glamavera first when using our voluntary 30-day return service. A statutory withdrawal, however, does not require prior approval. Your declaration must clearly state that you wish to withdraw from the contract and must be sent before the statutory deadline expires.
Return address
GLAMAVERA Returns Department
Owner: Mohamed Es-Sadki
Hans-Böckler-Straße 25
30890 Barsinghausen
Germany
Email: contact@glamavera.com
Right of withdrawal
The statutory withdrawal instructions explain the 14-day period, how to exercise the right, return costs, reimbursement, possible diminished value and applicable legal exclusions. The model withdrawal form is provided for convenience, but its use is not mandatory.
To submit an electronic withdrawal, use the separate withdrawal function. No reason is required.
Questions before you return?
These answers are designed to make the return process clear, efficient and easy to follow.
Do I need to contact Glamavera before returning an item?
For Glamavera’s voluntary 30-day return service, please contact us first at contact@glamavera.com. However, a statutory withdrawal does not require prior approval; a clear and timely declaration is sufficient.
Who pays for return shipping?
Customers are responsible for the direct cost of return shipping for standard returns and withdrawals. We do not provide prepaid return labels for standard returns. If your item is faulty, damaged upon arrival, or you received an incorrect product, please contact us.
Can personalized jewelry be returned?
Personalized, engraved or individually made jewelry may be excluded from the voluntary return option. However, a statutory exclusion applies only where the legal requirements for that exclusion are satisfied.
When will I receive my refund?
For eligible voluntary returns, we usually process the refund within 7–10 business days after receipt and inspection. By contrast, statutory withdrawal refunds follow the legally applicable timetable described above.
Need help with your order?
Send us your order number and a brief description of your request. Our Client Care team will guide you through the appropriate next step while fully respecting your statutory rights.