Order
Withdrawal
Use the secure form below to withdraw from your GLAMAVERA order. After submission, you will receive an immediate confirmation by email containing the details of your withdrawal.
After confirmation, we will document your request and send the submitted details to your email address.
Complete the form
Enter your name, email address, order number and the items you wish to withdraw.
Confirm withdrawal
Submit your declaration using the clearly labelled confirmation button.
Receive confirmation
You will receive an immediate email confirmation documenting your submitted withdrawal.
Your right of withdrawal
You have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period begins on the day you, or a third party named by you, receive the goods.
No reason is required. Please provide only the information needed to identify you, your order and the products covered by your withdrawal.
How the process works
Complete the form, confirm your withdrawal and keep the automatic email confirmation as your record. We will then provide the return instructions.
Complete the form
Add your order details and contact information.
Confirm withdrawal
Select the final button labelled “Confirm withdrawal”.
Receive confirmation
An immediate email records the content, date and time of your withdrawal.
Return your order
Follow the return instructions and keep your shipping receipt.
Submit your withdrawal
Complete the required fields below and select “Confirm withdrawal”. No reason for withdrawal is required.
- 14-day statutory withdrawal period
- No reason required
- Immediate confirmation by email
- Submitted details, date and time documented
Return and refund information
Refund
Refunds are made using the original payment method. We may withhold the refund until the goods have been returned or you provide evidence that they have been sent back, whichever occurs first.
Important notice
Please wait for our return instructions before sending the jewelry back. This helps us identify and process your return correctly. Personalized or custom-made jewelry may be excluded from the right of withdrawal where the legal requirements are met.
For general delivery and return information, please visit our Shipping & Returns page.
Questions about your withdrawal?
Our client care team can guide you through your request. Please include your order number for faster assistance.