Right of
Withdrawal
This page contains the statutory withdrawal instructions for purchases made through the GLAMAVERA online shop, detailed information about delivery and return costs, the statutory model withdrawal form and direct access to the electronic withdrawal function.
14-day statutory period
The statutory withdrawal right may be exercised without giving any reason.
Clear declaration
A clear and timely declaration is sufficient. Prior approval is not required.
Direct return costs
For an ordinary withdrawal, the consumer bears the direct cost of returning the goods.
Electronic confirmation
The electronic withdrawal function sends an immediate confirmation by email.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
A reason for withdrawal is not required. Any optional question concerning the reason for a return is voluntary and does not affect the exercise or validity of the statutory right of withdrawal.
Withdrawal period
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, acquired physical possession of the goods.
If you ordered several goods in one order and those goods are delivered separately, the period begins on the day on which you, or a third party designated by you who is not the carrier, acquired physical possession of the last good.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
How to exercise your right
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement, for example by email, a letter sent by post or the electronic withdrawal function available on our website.
Hans-Böckler-Straße 25
30890 Barsinghausen
Germany
Email: contact@glamavera.com
You may use the model withdrawal form provided below, but use of that form is not mandatory. A declaration is sufficient if it clearly states that you wish to withdraw from the relevant contract or from the identified part of that contract.
No prior approval is required. Contacting GLAMAVERA before returning the goods may help with allocation and processing, but it is not a condition for exercising the statutory right of withdrawal.
Electronic withdrawal function
You may submit your withdrawal electronically through the GLAMAVERA withdrawal function. The first button takes you to the electronic form. The final confirmation button is labelled “Confirm Withdrawal” or with another equivalent and unambiguous wording.
The electronic form requests only the information necessary to identify you and the contract, or the part of the contract to be withdrawn, and the electronic communication channel to which the acknowledgement is to be sent.
- Name of the consumer
- Order number, invoice number or another means of identifying the contract
- Identification of the entire order or the individual product concerned
- Email address for the acknowledgement of receipt
After electronic submission, GLAMAVERA sends an acknowledgement without undue delay on a durable medium, normally by email. The acknowledgement records at least the content of the withdrawal declaration and the date and time at which it was received.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you that are covered by the withdrawal, including the costs of the least expensive standard delivery offered by us, without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
Supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us are not reimbursed.
We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have sent the goods back, whichever occurs first.
Outbound delivery costs
The following overview explains how the original delivery costs are treated when a statutory withdrawal is validly exercised.
Entire order returned
We reimburse the purchase price and the amount paid for our least expensive standard delivery. For deliveries within Germany, standard shipping is currently free, so there is no separate outbound shipping amount to reimburse.
Standard shipping fee
If the complete order is withdrawn and the customer paid the standard flat delivery fee, that standard fee is reimbursed. Any surcharge for a premium or faster delivery method is excluded.
Additional delivery surcharge
We reimburse only the cost of the least expensive standard delivery offered. The difference paid for express, premium or another more expensive delivery method is not reimbursed.
Only some items returned
Delivery costs are reimbursed only to the extent that they would have been lower for the items retained. If the same flat delivery cost would also have applied to the retained items, that cost is not reimbursed merely because part of the order is withdrawn.
Return of the goods
You must send back or hand over the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send the goods before the 14-day return period has expired. Please retain the dispatch receipt and, where available, the tracking information until the return and refund are complete.
Hans-Böckler-Straße 25
30890 Barsinghausen
Germany
Please package jewellery securely and, where reasonably possible, use the original protective packaging. The absence of original packaging does not by itself remove the statutory right of withdrawal, but the goods must be protected adequately for transport.
Return shipping costs
You bear the direct cost of returning the goods when exercising an ordinary statutory withdrawal.
GLAMAVERA does not automatically provide a prepaid return label for an ordinary withdrawal. You may select a suitable parcel service and pay the return postage directly. We recommend an insured or traceable shipping method appropriate to the value of the jewellery.
If GLAMAVERA voluntarily offers a prepaid label for a particular withdrawal, the treatment of the label cost will be communicated clearly before the label is used. This does not change the statutory allocation of return costs stated above unless GLAMAVERA expressly agrees to bear those costs.
Customer pays return postage
The customer arranges and bears the direct cost of the return shipment.
Separate statutory rights
Where a justified statutory remedy applies, GLAMAVERA bears the necessary return or transport costs as explained below.
Partial withdrawal
You may withdraw from the purchase of individual products if your declaration clearly identifies the products concerned. In that case, the purchase price of the products covered by the valid withdrawal is reimbursed.
Original delivery costs are adjusted only insofar as the delivery charge would have been lower for the products retained. If the delivery charge would have been the same, no additional delivery-cost reimbursement arises from the partial withdrawal.
The customer bears the direct cost of returning the products covered by an ordinary partial withdrawal, subject to the distinction for defective or incorrectly delivered goods below.
Diminished value
You are liable for any diminished value of the goods only where that diminished value results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
You may inspect jewellery in a manner comparable to an inspection in a retail shop. Wearing jewellery for an extended period, causing scratches, contamination, deformation, missing stones, altered plating, removed components or other avoidable deterioration may result in a lawful deduction where the statutory requirements for compensation are met.
A deduction is not automatic. Any assessment must relate to an actual diminished value caused by handling exceeding the necessary inspection of the product.
Defective, damaged or incorrectly delivered goods
A statutory withdrawal is different from a complaint concerning defective, damaged or incorrectly delivered goods. Mandatory warranty and performance rights remain unaffected by this withdrawal policy.
Where the goods are defective or incorrectly delivered and a justified statutory remedy applies, GLAMAVERA bears the necessary expenses of remedy, including necessary transport costs. Please contact us before arranging the return so that we can provide an appropriate return method or instructions.
Do not select “changed my mind” if the product is defective, damaged in transit or incorrect. Contact contact@glamavera.com with your order number and photographs where appropriate so the matter can be handled under the correct legal process.
Legal exclusions from withdrawal
The statutory right of withdrawal does not apply where a legal exclusion applies. In the GLAMAVERA product range, this may particularly concern:
- Goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer.
- Goods that are clearly tailored to the consumer’s personal requirements, including qualifying personalised, individually engraved or custom-made jewellery.
- Sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery, but only where all statutory requirements for this exclusion are actually met.
Standard jewellery, including earrings, is not automatically excluded merely because it is jewellery. Any exclusion is applied only where the specific statutory requirements are satisfied.
Voluntary 30-day return service
In addition to the statutory 14-day right of withdrawal, GLAMAVERA currently offers a voluntary return and exchange option within 30 days after receipt of the goods, subject to the separate conditions stated on the Shipping & Returns page.
Statutory withdrawal
- No reason required
- No prior approval required
- Mandatory consumer rights apply
- Direct return costs are borne by the customer
Voluntary return service
- Additional contractual service
- Separate return conditions may apply
- Items must satisfy the voluntary policy
- Return costs follow the voluntary policy
The voluntary service does not restrict or replace the statutory right of withdrawal. Where the statutory period has expired, only the conditions of the voluntary return service apply.
View the separate Shipping & Returns information.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract using the statutory model form. Use of this form is not mandatory.
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract.
To:
GLAMAVERA Returns Department
Owner: Mohamed Es-Sadki
Hans-Böckler-Straße 25
30890 Barsinghausen
Germany
Email: contact@glamavera.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) — only if this form is notified on paper:
Date:
(*) Delete as appropriate.
Contact and return address
Hans-Böckler-Straße 25
30890 Barsinghausen
Germany
Email: contact@glamavera.com
When contacting us, please include your order number or invoice number where available. This helps us identify the contract but does not create an additional legal condition for a valid withdrawal if the contract can otherwise be identified clearly.
Legal references
This page is structured around the statutory German rules governing consumer withdrawal rights for online sales of goods. The links below lead to the current German statutory provisions.
Keep the withdrawal wording shown before checkout, in the order confirmation email and on this page consistent. Changes to the shop, product range, shipping model, personalised products or applicable law may require an update.
Would you like to withdraw?
Use the electronic withdrawal function to identify your order and confirm your withdrawal. You will receive an immediate acknowledgement by email containing the submitted information and the date and time of receipt.