Shipping and
Returns
Shipping and Returns at Glamavera explains delivery, voluntary returns, statutory withdrawal rights and refunds with clarity and care.
Clear support from dispatch to return.
For a voluntary return, please contact Glamavera first so our team can provide the correct instructions. This service does not limit your statutory withdrawal rights.
Processing
First, we usually process orders within 4–6 business days after receiving payment.
Delivery
After dispatch, delivery in Germany usually takes 2–4 business days. Meanwhile, EU and international delivery usually takes 4–8 business days.
Returns
In addition, we offer a voluntary 30-day return and exchange option, subject to the conditions below and without limiting statutory rights.
Shipping and Returns made clear.
Below, Shipping and Returns information covers dispatch, delivery times, voluntary returns, exchanges, statutory withdrawal and refunds at Glamavera.
Shipping
We normally process and dispatch your order within 4–6 business days after receiving payment. DHL, Hermes or an equivalent carrier then transports the parcel securely.
Moreover, we pack every Glamavera piece carefully so it arrives protected, refined and ready to be enjoyed or gifted.
Shipping costs
- Germany: Free shipping.
- EU & international: Flat shipping rate of €5.99.
Delivery times
As soon as we dispatch your order, we send a shipping confirmation by email. Where available, the email also includes tracking information.
Returns & exchanges
In addition to your statutory right of withdrawal, Glamavera offers a voluntary return and exchange option within 30 days after you receive the goods. Importantly, this voluntary policy does not restrict statutory consumer rights.
For the voluntary 30-day service, please contact us before sending an item back. We can then register the request and provide the correct instructions. However, you do not need our prior approval to exercise a statutory right of withdrawal; a clear declaration within the statutory period is sufficient.
Four clear steps, handled with care.
For a voluntary return, start with a short message to Glamavera. This helps us match your order and confirm the correct process. Statutory withdrawal rights remain unaffected.
Request support
For a voluntary return, email your order number and the address used at checkout.
Get instructions
Our client care team confirms the next step and sends the correct return guidance.
Pack carefully
Send the item back unworn, undamaged and complete, preferably in the original box.
Refund update
After inspection, eligible refunds are usually processed within 7–10 business days.
Return conditions
These conditions apply to Glamavera’s voluntary 30-day return option. Nevertheless, they do not reduce any mandatory statutory rights.
- The item must be unworn, undamaged and complete.
- The item should preferably be returned in its original packaging.
- Please include your order number or proof of purchase whenever possible.
- Personalized, engraved or custom-made jewelry may be excluded from the voluntary return option. Statutory exclusions apply only where the legal requirements are met.
Return shipping costs
For an ordinary statutory withdrawal, you bear the direct cost of returning the goods, provided you were properly informed of this obligation. The same rule applies to Glamavera’s voluntary 30-day return or exchange option unless we expressly provide a prepaid return label. If the goods are defective, damaged on arrival or incorrectly delivered, Glamavera bears the necessary return costs for a justified statutory remedy.
Refunds
Statutory withdrawal
If you validly withdraw from the entire order, Glamavera refunds the purchase price and the cost of the least expensive standard delivery offered by us, without undue delay and no later than 14 days after receiving your declaration. Additional delivery costs resulting from a more expensive delivery method selected by you are not reimbursed. We use the original payment method unless expressly agreed otherwise. For goods, we may withhold reimbursement until we receive the goods or you provide evidence of dispatch, whichever occurs first.
Voluntary returns
For an eligible voluntary return, we usually process the refund within 7–10 business days after receiving and inspecting the item. Unless otherwise agreed, we use the original payment method. In addition, your bank or payment provider may need extra time to display the amount.
Important distinction
Please contact Glamavera first when using the voluntary 30-day return service. By contrast, a statutory withdrawal does not require prior approval. Your declaration must clearly show that you wish to withdraw from the contract and must be sent before the statutory deadline expires.
Return address
GLAMAVERA Returns Department
Owner: Mohamed Es-Sadki
Hans-Böckler-Straße 25
30890 Barsinghausen
Germany
Email: contact@glamavera.com
Right of withdrawal
The statutory withdrawal instructions explain the 14-day period, how to exercise the right, return costs, reimbursement, possible diminished value and applicable legal exclusions. The model withdrawal form is provided for convenience, but its use is not mandatory.
To submit an electronic withdrawal, use the separate withdrawal function. No reason is required.
Questions before you return?
These answers help keep the return process clean, fast and easy to follow.
Do I need to contact Glamavera before returning an item?
For Glamavera’s voluntary 30-day return service, please contact us first at contact@glamavera.com. However, a statutory withdrawal does not require prior approval; a clear and timely declaration is sufficient.
Who pays for the return shipping costs?
For an ordinary statutory withdrawal and for Glamavera’s voluntary 30-day return option, the customer bears the direct return shipping costs unless Glamavera expressly provides a prepaid label. For defective, damaged or incorrectly delivered goods, Glamavera bears the necessary return costs for a justified statutory remedy.
Can personalized jewelry be returned?
Personalized, engraved or individually made jewelry may be excluded from the voluntary return option. However, a statutory exclusion applies only where the legal requirements for that exclusion are satisfied.
When will I receive my refund?
For eligible voluntary returns, we usually process the refund within 7–10 business days after receipt and inspection. By contrast, statutory withdrawal refunds follow the legally applicable timetable described above.
Need help with an order?
Send us your order number and a short description of your request. Our Client Care team will explain the appropriate next step without restricting your statutory rights.